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Warranty

Bowers & Wilkins products are designed and manufactured to the highest quality standards. However, if something does go wrong with the product, B&W Group Ltd. and its national distributors warrant free of charge labour (exclusion may apply) and replacement parts in any country served by an official Bowers & Wilkins distributor. This warranty complements any national or regional law obligations of dealers or national distributors and does not affect your statutory rights as a customer.

Note:

  • Special warranty terms apply in the Russian Federation.
  • Specific import regulations apply in Brazil.
  • Please contact the relevant national distributor for details.


Terms and Conditions

This warranty:

  • Is valid only for products purchased from an authorised Bowers & Wilkins retailer or dealer.
  • Is not valid for any counterfeit products. Any product received for service that Bowers & Wilkins determines is fake will not be returned. The sale and distribution of counterfeit products is illegal.
  • Is valid from the date of purchase for a period of five years for passive loudspeakers, two years for powered loudspeakers, electronics and headphones and 90 days for accessories, except that exclusions apply in certain countries in line with national law. Please consult the Bowers & Wilkins distributor in your country for detailed information.
  • Is limited to the repair of the equipment (which could be a repair or replacement at our discretion, neither of which affects your original warranty). Neither transportation, nor any other costs, nor any risk for removal, transportation and installation of products is covered by this warranty.
  • Is only valid for the original owner. It is not transferable.
  • Will not be applicable in cases other than defects in materials and/or workmanship at the time of purchase and will not be applicable:
    • For deterioration of component parts, the nature of which is to become worn or depleted with use, such as batteries and headphone ear pads.
    • For damages caused by incorrect installation, connection or packing.
    • For damages caused by any use other than correct use described in the user manual, negligence, modifications, or use of parts that are not made or authorised by B&W Group Ltd.
    • For damages caused by faulty or unsuitable ancillary equipment
    • For damages caused by accidents, lightning, water, fire heat, war, public disturbances or any other cause beyond the reasonable control of B&W Group Ltd. and its appointed distributors.
    • For products whose serial number has been altered, deleted, removed or made illegible.
    • If repairs or modifications have been executed by an unauthorised person.


How to claim repairs under the warranty

Should you have any concerns regarding the performance of your product, please use the following procedure:

  • Call the Bowers & Wilkins national distributor in your country of residence.
  • You can find all contact details by clicking on ‘Contact Bowers & Wilkins’ at the bottom of this page and selecting the appropriate country.
  • Our representative will discuss your concerns. If it is found necessary to return the product for repair, you may be given a Return Merchandise Authorisation. You should not return the product without this authorisation, if given.
  • To validate your warranty, you will need to produce the original sales invoice or other proof of ownership and date of purchase.



Guarantee of quality

Bowers & Wilkins recertified products are pre-owned products that have undergone rigorous testing to ensure they meet Bowers & Wilkins strict quality standards for both sonic performance and mechanical integrity. We back every recertified product with a two-year warranty.

Recertified products are repacked in special packaging, complete with all documentation and, where applicable, the cables that originally shipped with the product.

On occasion recertified products may contain minor cosmetic blemishes, and they are supplied in packaging that differs from that which you will find in stores.

Each Bowers & Wilkins recertified product:

  • Has undergone rigorous testing to ensure they meet Bowers & Wilkins strict quality standards for both sonic performance and mechanical integrity.
  • Is refurbished with replacement parts for any defective modules identified in testing.
  • Is put through a thorough cleaning process and inspection.
  • Is supplied with complete documentation.
  • Is supplied with two-year warranty.
  • Where applicable is supplied with cables.
  • Where applicable is supplied with remote control.
  • Where applicable are supplied with new ear cushions.
  • Where applicable firmware is updated to the latest version.
  • Is given a new recertified serial number.
  • Comes in white recertified product packaging.
  • May have minor cosmetic blemishes.

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