1. I have what appears to be an iPod Classic but it displays "this product is not compatible....." when docked on the Zeppelin Mini, what is the issue?
A lot of consumers believe to have an iPod Classic, but is actually an iPod 5th Generation or iPod Video which is not compatible with the Zeppelin Mini. Check your own iPod at the Apple website
Return to top of page2. What does a continuously red flashing light mean?
A continually flashing red LED indicates a system fault. Please try rebooting the Zeppelin Mini by disconnecting it from the power supply for a minimum of 5 seconds and reconnecting. If the red flashing light remains please contact your original retailer for further product service and support.
Return to top of page3. How do I reset my Zeppelin Mini?
Unplug the power cord, wait 5 seconds or so and then reconnect.
Return to top of page4. How can I tell what firmware version is installed in my Zeppelin Mini?
You can view the current version on the screen of the iPhone and most iPods. Generally it can be found in the "About" section in the "Settings" in the Ipod menu.
Return to top of page5. How do I get radio through my Zeppelin Mini?
If you have an iPhone or iPod Touch, download one of the Internet radio applications such as WunderRadio or LastFM from the Apps Store.
Return to top of page6. The Blue LED is flashing when I am listening to content being streamed from internet through the iPhone/ iPod touch.
When the iPhone or iPod Touch is streaming from the internet, it pauses its own music player, hence the flashing light.
Return to top of page7. My remote control does not operate.
If you are trying to use the remote control for the first time, check that the insulating film fitted between the battery and the contacts to prevent the battery draining has been removed. A clear plastic tab protruding from the battery cover indicates its presence. It may be necessary to remove the battery before the insulator can be removed.If the remote control has been in use for some time, the battery may need replacing. Use a type CR2032 'coin' cell.If you have just replaced the battery, check that you installed it the right way up. The lettering should be visible when fitted.
Return to top of page8. How do I replace the battery in the remote control?
With the battery cover removed, press down on the outer edge of the battery at the opposite side to the shiny metal retaining clip. The battery should pop up. When replacing, locate the battery under the two small plastic lugs opposite the clip first, then press into place.
Return to top of page9. Can I adjust the tonal balance of Zeppelin Mini?
Yes, go to the settings menu on your iPod or iPhone and choose EQ and decide on your relevant setting. We suggest that you have your EQ switched off for the best sound quality.
Return to top of page10. Can iPods older than those listed on the Zeppelin Mini carton be used?
Only the models displayed on the versatility page will work. The reason is that the iPod or iPhone is communicating with the Zeppelin Mini via USB digitally, and not all iPod models support this functionality
Return to top of page11. The Zeppelin Mini is flashing yellow when I try to turn it on.
The yellow flashing light is a warning that data might be transferring (syncing) between the iPod or iPhone and your computer. Pressing the ON button while the light is flashing yellow will turn the Zeppelin Mini on, however it will break the Computer/iPod connection. Make sure the iPod has been "ejected" on your computer before you turn the Zeppelin Mini on.
Return to top of page12. I have connected the Zeppelin Mini to my Mac but audio is still coming out from my Mac.
The first time you connect the Zeppelin Mini to your Mac you need to select the Zeppelin Mini as the output sound device. You can do this in Preferences -> Sound settings. MacOS X 10.5 and above is supported.
Return to top of page13. I have connected the Zeppelin Mini to my PC but audio is still coming out from my PC.
The first time you connect the Zeppelin Mini to your PC you need to select the Zeppelin Mini as the output sound device. You can do this by opening Control Panel -> Sound. Windows XP/Vista is supported.
Return to top of page14. I am running iTunes on my PC, but sometimes the Zeppelin Mini remote control will only control the volume, not skip track/ play pause.
For full remote control functionality of iTunes on PC, iTunes has to be the Active window.
Return to top of page15. I use Zeppelin Mini to run iTunes on my PC, but if I toggle it to play my iPod and it toggles back to PC there is no sound.
When you toggle back to PC you will have to restart iTunes because when the Zeppelin Mini is changing stages from PC to iPod, it breaks the USB connection.
Return to top of page16. I have connected my PC to the Zeppelin Mini using the 3.5mm Aux line in but when I play my iPod I can still hear sounds through the PC.
The AUX line in signal is always mixed with the chosen USB input (PC or iPod). The computer sounds, like incoming mails, will always be heard
Return to top of page17. Sometimes when I dock my iPhone or iPod touch the Zeppelin Mini will not play, although it is turned on.
This is a known bug in the Zeppelin Mini firmware. You will need to undock your iPod/iPhone and unplug the power from the Zeppelin Mini. We are working on a fix, so please go to our software updates section on the Support page and download the latest firmware version. Also make sure that your apple device has the latest software.
Return to top of page18. How do I update the firmware in the Zeppelin Mini?
The latest firmware version is available in our Support section. You will find a little program containing the latest firmware version, which you should download. If you are using a PC, make sure you also download the accompanying installation guide, which takes you through some essential preliminary steps, the first time you install the firmware. Once you have downloaded the update connect the Zeppelin Mini to your PC/Mac via a USB 'B' cable (printer cable) . Then run the downloaded software. You will be guided through the Zeppelin Mini update. Note: to upload the Zeppelin Mini you will need a USB 'B' cable
Return to top of page19. I have connected my PC/Mac to my Zeppelin Mini but I am having trouble syncing my iTunes.
This could be because you are using a USB cable that is longer than three metres.
Return to top of page20. The Volume control on my iPhone is not working.
On all the touch devices (iPhones and iPod touches from version 3.0 and upwards) the volume has to be controlled via the buttons on the side of the zeppelin mini or via the remote control. We are aware of this issue and are working on it. Volume control via the iPod/iPhone will be implemented in one of the next generation firmware releases.
Return to top of page21. I believe my Zeppelin Mini to be faulty, what is the procedure?
If you believe your product is faulty, please make sure you have read through all of the FAQs above before trying to contact us. If you purchased your item through a registered B&W dealer, then please contact them first. If you still believe there is an issue with your product or you bought it through another channel, then contact customer services.
Return to top of page22. My question has not been answered.
The online connectivity guide and owner's manual contain further information. If you feel you require further support then please contact our customer services and give us your query.
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